Terms and Conditions
1. Introduction
These Terms of Service ("Terms") govern your use of Questtor ("the App"), operated by Questtor Limited ("Company," "we," "us," or "our"). By using our App, you agree to these Terms. If you do not agree, please do not use the App.
2. Acceptance of Terms
By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
3. Eligibility
You must be at least 18 years old (or the minimum age required in your jurisdiction) to use the App. By using the App, you represent and warrant that you meet this requirement.
4. User Accounts
You will need to create an account to access the app.
You are responsible for maintaining the confidentiality of your login credentials.
You agree not to share your account or use another user’s account.
5. User Conduct
By using the App, you agree not to:
Violate any laws or regulations.
Post or share harmful, offensive, or illegal content.
Attempt to gain unauthorized access to the App or its users.
Engage in any activity that disrupts or harms the App.
6. Intellectual Property
All trademarks, branding, and proprietary features of the App belong to Questtor Limited or its licensors. Content that you upload, submit, or create within the App remains your property. You may not copy, modify, distribute, or exploit any part of the App without prior written consent.
7. Privacy
Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
8. Payments and Billing
Subscription fees are billed in advance. Monthly plans renew automatically every 30 days unless cancelled. Yearly enterprise contracts renew annually unless terminated in accordance with the agreed notice period. If a payment fails, we may suspend access until the payment is successfully processed.
Our money‑back guarantee applies only to customers subscribed to our monthly plans. It does not apply to Enterprise annual agreements, which are governed by separate contract terms.
Customers may request a refund within 7 days of the initial subscription start date. Refunds may be granted where a user provides a brief explanation of demonstrable dissatisfaction, which may include:
Material failure of the service to perform as described;
Significant usability issues that prevent reasonable use of the service; or
Misalignment between the delivered functionality and the customer’s stated use case at purchase.
Refunds will not be granted for:
Requests made after the 7‑day window;
Situations where the customer has breached these Terms;
Partial periods of service used beyond the initial 7‑day period;
We may decline refund requests from customers who have previously received a refund for the same product tier, unless otherwise required by law.
9. Termination
We reserve the right to terminate or suspend your access to the App at our sole discretion, without notice, if you violate these Terms.
10. Disclaimers & Limitation of Liability
The App is provided with reasonable skill and care, but we do not guarantee it will be uninterrupted, error-free, or fit for your particular business needs.
Except as expressly stated in these Terms, all warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
To the fullest extent permitted by law, we exclude all liability for any loss or damage, whether direct, indirect, incidental, special, or consequential, arising out of or in connection with the App, including but not limited to loss of data, loss of profits, business interruption, or third-party service failures (including Google Cloud outages).
11. Changes to Terms
We may update these Terms from time to time. Your continued use of the App after changes are posted constitutes acceptance of the new Terms.
12. Governing Law
These Terms shall be governed by and construed under the laws of the United Kingdom. Any disputes shall be resolved in the courts of the United Kingdom.
13. Contact Us
If you have any questions about these Terms, please contact us at info@questtor.com